Boise Mushroom Company accepts return requests within 15 days of delivery for products purchased from our online store, including sale items. This policy applies to both defective and non-defective products.
Returning an item
To qualify for a return, an item must be unused, unopened, in the condition you received it, and in its original packaging. This includes perishable products. Please include your order number or other proof of purchase.
Email sales@boisemushroom.com within 15 days of delivery to request a return. Tell us which item you want to return and include your order number. We will provide return instructions. Please wait for those instructions before mailing anything back.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact sales@boisemushroom.com within 15 days of delivery. Include your order number and photos of the item and packaging. We will review the issue and provide instructions for a replacement or refund. Please do not mail the item back until we respond.
Return shipping costs
For returns of items that are not damaged, defective, or incorrect, you are responsible for arranging and paying for return shipping. Original shipping charges are non-refundable.
If we ask you to return an item because of an error on our part, we will provide return shipping instructions. We will explain any shipping arrangements before you send the item.
Refunds
Once we receive and inspect an approved return, we will email you our decision. If we approve a refund, we will issue it to your original payment method within 15 days of approval. Your bank or card provider may take additional time to post the credit.
If you paid for return shipping yourself, we will not also deduct that same shipping cost from your refund.
Exchanges
If you receive a damaged, defective, or incorrect item and would prefer a replacement, tell us when you contact us. We will confirm whether a replacement is available and provide instructions.
Questions
For return instructions or questions about a refund, email sales@boisemushroom.com or call (208) 202-9054.